Frequently Asked Questions
Everything you need to know about your musical journey with Armstrong Music.
What is the typical shipping time for musical instruments?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout for urgent performance needs.
Do you offer a warranty on your equipment?
Yes, all new instruments come with a one-year manufacturer's warranty. Armstrong Music also provides an additional 90-day store guarantee against defects in craftsmanship.
What is your return policy for instruments?
We offer a 30-day return policy for most items. Instruments must be in original, mint condition with all packaging. Please note that items like reeds, mouthpieces, and earplugs cannot be returned for hygiene reasons.
Are instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians to ensure it is play-ready the moment it arrives.
Do you provide international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and customs duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for high-value instrument purchases.